Returns Policy

We offer you a very simple returns policy should you want to change your item(s). We will allow returns subject to the following criteria:

The return must be logged within 7 days of the item being delivered to you
The item must still be in a re-saleable condition
The item must not be worn or used
The item must still be its original packaging, with labels and relevant tags attached
Items sold with promotional gifts must be returned together with the gift
The item must be returned in the country of purchase
Unfortunately there will be no returns allowed for SALE items

Log your return within 7 days of the order being delivered to you
Contact our office for a return query on +27 83 632 3179 or email info@mycottontree.co.za with subject line “Returns”
We will direct you to continue with the returns procedure subject to the criteria listed above and schedule a courier to collect the items from you
Use the box in which you received the item/s or the enclosed flyer bag that that you will receive with your order. Seal the bag and have it prepared for the courier to collect
The courier company will collect the item from the designated address on an agreed day (working days only)
We will send you an email receipt confirmation after receiving and analysing your returned product. Refunds will be issued to your bank account. You can either choose a store credit note, a voucher or a refund to your bank account
After approving and issuing your refund (the estimated time varies depending on your bank), you will receive a confirmation email indicating that your refund will be in your account shortly after. A refund can take up to 7 working days to reflect depending on the method of refund and banking institution
Collection and return to our warehouse can take up to 4 working days for Main Areas and 8 working days for Outlying/Regional areas from date of logging the return
For coupons, the value of the coupon that was redeemed will not be refunded to you, or credited to your account