Returns Policy

We offer you a very simple returns policy should you want to change your item(s). We will allow returns subject to the following criteria:

  • The return must be logged within 14 days of the item being delivered to you
  • The item must still be in a re-saleable condition
  • The item must not be worn or used
  • The item must still be its original packaging, with labels and relevant tags attached
  • Items sold with promotional gifts must be returned together with the gift
  • The item must be returned in the country of purchase
  • Unfortunately there will be no returns allowed for SALE items

The Returns Procedure:

  • Log your return within 14 days of the order being delivered to you
  • Contact our office for a return query on +27 11 7845548 or email info@mycottontree.co.za with subject line “Returns”
  • We will direct you to continue with the returns procedure subject to the criteria listed above and schedule a free courier to collect the items from you
  • Use the box in which you received the item or the enclosed flyer bag that that you will receive with your order. Seal the bag and have it prepared for the courier to collect
  • The courier company will collect the item from the designated address on an agreed day (working days only)
  • We will send you an email receipt confirmation after receiving and analysing your returned product. Refunds will be issued to the same payment method used to make the purchase. You can either choose a store credit or a refund on your card
  • After approving and issuing your refund (the estimated time varies depending on your bank), you will receive a confirmation email indicating that your refund will be in your account shortly after. A refund can take up to 7 working days to reflect depending on the method of refund and banking institution
  • Collection and return to our warehouse can take up to 4 working days for Main Areas and 8 working days for Outlying/Regional areas from date of logging return
  • The value of the Coupon that was redeemed will not be refunded to you, or credited to your account